If you want any support or have questions you are welcome to contact us on phone or email. We will be happy to help you out.
Phone: 0045 311657423 (between 11 am & 8 pm)
Can I cancel my order?
This all depends on your order status, contact us as soon as possible and we will do our best to help you out.
Can I remove/add an item to my order?
Once an order has been placed and confirmed by a customer, no changes can be made to the items purchased. We might be able to cancel the order, so that it can be placed with the desired items. This is time sensitive and will require that you contact customer service to see if a cancellation is still an option.
Can I change my shipping address?
Yes, we can update your address, as long as your order has not been shipped. Please email your request and include the correct address, we will get back to you as soon as possible with an update if the change was able to be made. There is no guarantee once the order is placed that your shipping address can be changed.
I received a damaged item, what do I do?
If you receive a damaged item please submit a picture of the damage to firstname.lastname@example.org. Please make sure to include your order number, and description of the damage in case it’s not clearly reflected in the photos.
I received a wrong item, what do I do?
If you received an item that you did not order, please submit pictures to email@example.com. Once we receive your pictures, we will be able to assist you.
I’m missing an item from my order, what can I do?
If you are missing anything from your order please email our customer service at firstname.lastname@example.org , include your order number and the name or item number of the item that is missing from your shipment.
Returns & Exchanges
What is your return policy?
- Items must be postmarked within 30 days of the original delivery date.
- Items must be unused and look as when recieved.
- Shipping fees are non-refundable.
- Vintage items cannot be returned.
- Items bought on sale can not be returned.
To see our full return policy please click here.
How can I start a return?
Contact our customer service on email: email@example.com and they will help you out. You will receive a full refund once we receive the returned item/s. We do not refund the shipping fee.
Do you supply return labels?
No, if you want to return an item you have to pay for the shipping. You are also welcome to stop by our address and return it, just contact us beforehand to make sure we are there.
att: Laura Anna Wainer / Manola APS